![]() This configuration should prevent silent calls. Cisco response: The Cisco Outbound Option allows administrators to configure campaigns so that if an agent is unavailable for an answered call, a message can be played from the interactive voice response (IVR).The Ofcom opinion is that consumers should not be subject to silent calls under any circumstances, and has stated that this is its primary enforcement priority. These may be caused by agent hang-up, malfunctioning answering-machine detection, or automated overdialing. ![]() Silent calls, in which there is no live agent or message after the call is answered. In the interest of brevity, this document sets out the high-level points of compliance that are specifically related to outbound dialing technology, and a Cisco response to each.ġ. Cisco recommends the use of Cisco ® Outbound Option Version 10.5(2) and later for compliance purposes. ![]() This document is a high-level response to the points raised by Ofcom in the revised statement of policy and supersedes any prior guidance. It is responsible for enforcing the Communications Act 2003, and issues periodic opinions on enforcement priorities such as the 20-December-2016 policy on the persistent misuse of an electronic communications network or service. Ofcom is the UK regulator of broadcast, postal, and telecommunications ( ). ![]()
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